IN our rather vibrant and dynamic landscape of Zimbabwean society, professionalism serves as a cornerstone, shaping workplace environments, fostering productive collaborations, and ultimately driving economic growth.
Yet, the intricate narrative of our professional world is not without its threads of imperfection.
My recent experience — a protracted and unresolved dispute involving unpaid compensation for four months of completed work — has served as a stark reminder of the inconsistencies in professional conduct that persist within our nation.
This experience, far from being an isolated incident, has prompted a deeper, more critical examination of the state of professionalism in Zimbabwe, its impact on individuals and organisations, and the urgent need for systemic change.
This article will navigate the complexities of my personal journey, detailing the challenges encountered and offering concrete, actionable suggestions for cultivating a culture of unwavering professionalism, ethical conduct, and mutual respect across all sectors of Zimbabwean society.
It is a call to action, a plea for accountability, and a roadmap towards a more equitable and prosperous future built on the foundation of trust and integrity.
After several months of hard work and dedication on a project for an organisation, I completed my tasks with diligence and enthusiasm. The project was not only a source of income but also a testament to my skills and commitment to delivering quality work.
However, as the weeks turned into months, I found myself in a frustrating situation: despite numerous follow-ups, emails, and phone calls, my payment remained elusive.
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Initially, I approached the organisation with optimism, believing that delays might be due to administrative issues or unforeseen circumstances.
I reached out to my contacts within the organisation, hoping to find someone who could expedite the process. Each time, I was met with assurances that the payment was forthcoming.
However, as the months dragged on, my optimism waned, replaced by disappointment and frustration with a dab of anger! This experience has not only affected my broader financial stability but has also made me question the level of professionalism within the organisation and, by extension, the broader Zimbabwean work culture.
How can we, as professionals, allow such situations to occur? What does this say about our commitment to ethical practices and mutual respect in our professional dealings?
Professionalism encompasses a range of behaviours and attitudes that reflect respect, accountability, and integrity in the workplace.
In Zimbabwe, like many other countries, professionalism is influenced by cultural norms, economic conditions, and individual values.
While there are many individuals and organizations that exemplify high standards of professionalism, there are also significant gaps that need addressing. So what are the key challenges?
Communication breakdown: One of the most significant issues I encountered was a lack of clear communication. In many cases, organizations fail to keep their employees and contractors informed about payment processes, leading to uncertainty and frustration. Open lines of communication can help mitigate misunderstandings and build trust.
Accountability: Professionalism requires accountability at all levels. When organisations do not take responsibility for their commitments, it creates a culture of impunity where individuals feel they can disregard their obligations without consequence. This not only affects the immediate parties involved but also tarnishes the organization's reputation. It iOS worse than a “tuckshop” way of doing business.
Cultural attitudes: In some cases, cultural attitudes towards work and payment may contribute to a lack of professionalism. There can be a prevailing belief that verbal agreements are sufficient, which can lead to conflicts when expectations are not met. Establishing clear contracts and written agreements can help bridge this gap. The “Museyamwa handshake” (totem nepotism) does not work in institutions.
Economic pressures: Zimbabwe's economic challenges have also played a role in shaping professional behaviour. Organisations struggling to remain afloat may prioritise short-term survival over ethical business practices. While this is understandable, it does not excuse the failure to honour commitments. Not only is it inhuman, it is clear that a good excuse never gets the job done!
To foster a culture of professionalism in Zimbabwe, both individuals and organisations must take proactive steps. Here are some suggestions:
Plan clear communication channels
Organisations should prioritise transparent communication with their employees and contractors. Regular updates on project statuses, payment timelines, and any potential delays can help build trust and reduce anxiety. Utilising digital platforms for communication can also enhance efficiency.
Promote accountability
Creating a culture of accountability starts at the top. Leaders should model professional behaviour by honouring commitments and addressing issues promptly. Thou shalt not lie! Implementing systems for tracking payments and project deliverables can hold all parties accountable.
Encourage written agreements
While verbal agreements may be culturally accepted, written contracts provide a clear framework for expectations and responsibilities. Organisations should encourage the use of contracts for all professional engagements, regardless of size, to ensure that all parties are on the same page.
Foster supportive work environment
Building a supportive work culture can enhance professionalism. Organisations should provide training and resources for employees to develop their skills and understand the importance of ethical practices. Encouraging mentorship and collaboration can also strengthen professional relationships. And whilst we are here, please renumerate employees well enough to keep them motivated to work.
Embrace ethical leadership
Leaders play a crucial role in shaping organisational culture. By prioritising ethical leadership, organisations can set a standard for professionalism.
The fish rots form the head, in my case, the leader left a lot to be desired – oh what questionable ethics.
This includes making decisions that reflect integrity, treating employees fairly, and being transparent about challenges and successes.
Lobby for professional development
Investing in professional development can enhance the skills and knowledge of individuals within an organisation. Workshops, seminars, and training programs can equip employees with the tools they need to navigate professional challenges effectively.
Build community networks
Creating networks for professionals can foster collaboration and support. By connecting with others in similar fields, individuals can share experiences, resources, and best practices.
This sense of community can encourage a collective commitment to professionalism.
My experience with the organisation that failed to pay me has been disheartening, yet it serves as a catalyst for reflection on the state of professionalism in Zimbabwe.
As we navigate the complexities of our professional lives, it is essential to recognise the importance of ethical practices and mutual respect.
By establishing clear communication, promoting accountability, and fostering a supportive work environment, we can work together to create a culture of professionalism that benefits everyone.
As we move forward, let us strive to hold ourselves and each other accountable, ensuring that our professional interactions reflect the values we wish to uphold.
Together, we can build a stronger, more professional Zimbabwe, where every individual is respected, valued, and compensated for their contributions.
Until then, we are blessed to be a blessing (#B2BAB).
We were here, becoming better, making our mark, and leaving our footprint as we make the world a better place!
Chirenje writes in her capacity as a citizen of Zimbabwe. Follow her on social media for more Lifezone with Grace conversations on Twitter: @graceruvimbo; Facebook: Grace Ruvimbo Chirenje; Instagram: @graceruvimbo
