Econet Wireless Zimbabwe, the country's leading telecommunications and technology company, is encouraging its valued customers to enhance their festive season experience by embracing its multiple self-care platforms.
Over the past three years, Econet has invested in a number of digital touchpoints – including web self-care platforms, USSD self-care, AI-driven chatbots and WhatsApp helplines – to allow its customers convenient access to critical product, service and personal information at their own pace and in their own time.
Through the self-care platforms, customers can update their personal details, self-administer PUK numbers to unlock SIM cards, recharge their voice or data accounts, retrieve over-scratched recharge card numbers, access call and SMS history, and much more.
An Econet spokesperson said the company appreciates that the festive season is a time for joy, not stress, and hence the need for convenience of accessing essential services without the need to physically visit a shop or wait on hold.
"We understand the importance of seamless customer experience, especially during the festive season, when staying connected is crucial.
“Our multiple self-care platforms are designed to provide our customers with free and convenient access to essential services, enabling them to manage their telecommunication services efficiently," the spokesman said.
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“The services are available 24/7, ensuring that assistance is just a click away, whenever customers need it.”