A TOP global auto company has opened its first ever customer services centre in Harare with the strategic expansion expected to provide a better and more personalised service to its growing client base in Zimbabwean.
The development is expected to further enhance the ease and efficiency of vehicle imports in the southern Africa region.
The Harare centre is expected to offer a range of services specifically designed for Zimbabwean customers including placing special orders for vehicles from Japan, facilitating cars that are in transit via Durban and providing complete documentary support for all stages of the import process.
In an interview with NewsDay, UFS chief executive Usman Fatharally, a veteran and expert in the automobile and logistics industry, said their main focus was offering solutions to customers wishing to import motor vehicle from Japan, Thailand, UK, Singapore and South Africa.
“Our primary objective is to make it a hassle-free experience as we offer customs clearance and transport solutions for cars purchased through non-UFS sources,” he said.
“Our team ensures that every detail — from customs paperwork to logistics co-ordination — is handled professionally, allowing our clients a worry-free experience.”
UFS Auto Exports also offers facilitation and purchase services for cars sourced from South Africa.
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“We manage the entire export process, including vehicle deregistration, police clearance and customs clearance, so customers in Zimbabwe can focus on receiving their vehicles without the hassle of dealing with complex procedures,” he said.
“Our expertise in vehicle transportation is backed by a fleet of seven car carriers that specialise in cross-border transport. Whether it’s moving cars from South Africa or re-exporting vehicles from Durban to Zimbabwe, our car carriers ensure efficient and secure delivery of your vehicle, every time.”
Beyond Zimbabwe, UFS Auto Exports operates a comprehensive international network with key branches in South Africa, Tanzania and Japan.
“Our UFS Japan division is instrumental in sourcing high-quality used vehicles, which are distributed across African markets. With a robust shipping network, we ensure timely deliveries and professional service at every stage of the vehicle procurement and shipping process,” Fatharally said.
“At UFS Auto Exports, we remain committed to being a trusted partner for cross-border transportation and logistics. The opening of our new customer service centre in Harare is a testament to our dedication to providing superior services to Zimbabwean customers.
“We look forward to serving you and continuing to deliver the highest standards in vehicle import, export and transport solutions.”
