Steward Bank bets on digital to enhance customer experience

Steward Bank is ramping up its digitalization drive to enhance customer experience, increase cost-efficiencies and boost profitability, the financial institution’s Chief Executive Officer, Mr Courage Mashavave has said.

For the past two years, Steward Bank has been executing an ambitious digital transformation strategy across its banking business which has seen the financial institution leverage AI (artificial intelligence), biometrics and the deployment of an entirely new core banking system.

The process has also seen the bank embark the on mass digitization of its information assets and the adoption of tech-driven open banking functionalities — all the while courting a new segment of ‘digital native’ customers with a mobile-centric, digital banking model.

This story is for NewsDay subscribers.