Potraz moves to protect consumers

ZIMBABWE’S telecommunications regulator has plans to introduce new measures to protect consumers against unfair practices by players as competition in the country’s resilient sectors intensifies.

The Postal and Telecommunication Regulatory Authority of Zimbabwe (Potraz) yesterday announced that it had crafted Consumer Protection Guidelines which now await public endorsement before the regulator adopts them.

The guidelines, according to Potraz, seek to promote the interest of consumers, purchasers and other users in respect of the quality and variety of postal and telecommunication services in line with the Postal and Telecommunications Act, and come barely a month after a dispute between Telecel Zimbabwe and Econet .

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