Econet turns to AI to improve customer experience

HARARE, Sep. 30 (NewsDay Live) — Econet Wireless is using artificial intelligence to identify network and customer-service problems as part of efforts to improve customer experience, group chief executive Douglas Mboweni has said.

In a note to shareholders, Mboweni said AI analysis had identified several areas requiring attention, with the company targeting June next year to address the issues.

This story is for NewsDay subscribers.